Project info
In Project I spearheaded the development of an integrated digital solution that significantly boosted user engagement and streamlined operations. Overcoming challenges in data integration and cross-platform consistency, we leveraged iterative design sprints, rigorous user testing, and close stakeholder collaboration to deliver a refined, user-centered product.
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Role:
UX Design OPS
Team:
Design Team UX , UI , UX Writer & Visual Designer
Background
In this project, our goal was to ensure consistency across diverse design teams, regardless of expertise or level. Initially, designers frequently shifted between features, which led to a lack of ownership and inconsistent design outcomes. To resolve this, we developed a centralized design system that standardizes UI elements and user flows. For instance, our guidelines dictate that pressing the back button triggers a confirmation dialog, notifications are delivered via snackbars or inline messages, and the use of tooltips or pop-up tips is device-specific. This design system was informed by heuristic evaluations to align with user behavior and expectations.
Key Learning
Effective Design Transfer: The project underscored the importance of clearly communicating design principles so that the intended user experience is fully realized.
System-Wide Consistency: Implementing strict quality control and standardized usage guidelines ensures a flexible yet uniform design pattern that delivers a consistent user experience across the system.
Iterative Improvement: Beyond simply handing off designs, continuously gathering feedback and making necessary adjustments is crucial for addressing unforeseen challenges and enhancing overall design implementation.
Document
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Process
