Project info
Role:
UX UI Designer
Team:
Frontend, Backend, Product Onboarding
n this project, I developed a face-scan service experience for KYC users by redirecting them to a partner service to complete a transaction before returning to Bitkub to finalize the process. This challenge demanded rapid execution—with production scheduled within 2 months and UX/UI deliverables completed in just 1.5 weeks—while ensuring that both new and existing users could seamlessly scan their faces, capture photos, and follow the required steps. Additionally, I tailored the communication strategy for the face-scanning service to align with Bitkub’s unique context.
This is just a high-level summary, if you are interested in chatting more, please reach out.
Project Summary & Impact
Business: Maintained stable drop-off rates despite the addition of extra user tasks, by enabling desktop users to scan and complete transactions seamlessly on a mobile app or responsive website.
User: Enhanced UI guidance allowed users to accurately capture images of their ID cards—including face scans—by following intuitive notifications for proper camera positioning, with the option to preview photos before submission.
Key Learning
This project reinforced the importance of balancing risk with prioritized decision-making, driven primarily by data insights. It also highlighted the value of tailoring communication to user contexts—addressing rejection-related pain points to improve clarity, reduce recurring errors, and ultimately drive higher success rates.
