Project info
Role:
UX UI Designer
Team:
Frontend, Backend, Product Onboarding
In this project, I used a strategy to create a face scan service experience for KYC users by sending the user to complete a transaction at the service that bitkub connects to and bringing the user back to continue the transaction at bitkub. It is a challenge that must compete against time. That must go into production within 2 months (ux ui 1.5 week) according to the rules and must also ensure that all users, both new and existing customers, can scan their faces and take photos and follow the steps. Including adjusting communication in services that use face scanning to suit the context of bitkub.
This is just a high-level summary, if you are interested in chatting more, please reach out.
Project Summary & Impact
Business: Drop off rates do not increase due to more user tasks that need to be done or desktop users being able to scan and continue transactions on a mobile app or responsive website.
User: user understands and can take a picture of the front of the ID card, including facescan, and understands the notifications from the UI page in order to move the camera to the appropriate position and take the picture correctly. Including being able to check photos before pressing submit.
Key Learning
This project is a big team decision that takes risks but still prioritizes them appropriately, with data driven being the key factor in this project's decision-making.
Communicating with the user according to the context and taking painpoints from reject rate to improve communication so that there are no repeated mistakes and a good success rate.
